Achieving 3x Faster Document Redaction with Unmatched Efficiency

About the Company

A global real estate company specializes in buying, selling, leasing, and managing properties across residential, commercial, and industrial sectors. They provide services such as property development, investment advisory, and market analysis to clients worldwide.

Their goal is to help individuals and businesses navigate real estate opportunities, maximize asset value, and achieve their property-related objectives. A prominent real estate company manages 74,000 dwellings and 130,000 tenants.

Challenge

The company’s challenge was to ensure tenant documents complied with GDPR and privacy regulations. Every tenant's data was consolidated into large PDFs that needed detailed review to locate, redact, or eliminate sensitive personal information while verifying legal data storage periods for tenant data. In cases where tenants requested their data to be eliminated, the company had to carefully balance these requests with the legal obligation to retain data for specific periods.

The complexity arose from the variety of documents included - such as passports, tax forms, and employment contracts - each requiring different treatment to meet regulatory standards. Furthermore, the company needed a solution that could handle both English and German-language documents seamlessly.

Solution

Leveraging neuro-symbolic AI agents, advanced layout understanding, and finance-specific language models, Cognaize’s Enterprise Knowledge Platform adapts as regulations, operations, and complexities evolve. The solution could:

• Identify and locate sensitive information across different document types, such as passports, tax documents, payslips, and work contracts.
• Redact personal data in line with GDPR requirements, ensuring compliance without human intervention.
• Extract data for further processing where necessary, providing flexibility in how the company handled tenant documents.
• Check legal requirements to store data for certain periods

Our AI agents automated the labor-intensive task of reviewing tenant data, drastically reducing the time required for manual document review and ensuring data privacy on a large scale.

Results

Data Accuracy
Achieved 99.6% precision in identifying and redacting sensitive tenant information.

Time Reduction
Reduced the time spent on manual document review by 48%.

Scalability
Enabled the real estate company to process thousands of tenant documents in both English and German languages with ease, ensuring compliance for all 130,000 tenants.